Binzhu BeadsX
Wholesale FAQ
Clear answers about prices, minimum order quantities, samples, documents, customization, and international freight.
Are website prices final?
Fixed prices are estimated per-piece goods prices. Where a range is shown, the exact unit price depends on the selected specification or style. Availability, price, packaging, and freight are confirmed in the proforma invoice before payment.
How do I request a sample?
Add the product to your inquiry or email the product link, specification, style, destination, and required sample quantity. For an in-stock sample, the typical handling time is 1–3 business days after the sample payment is confirmed. A color-specific, printed, or custom sample typically requires 7–15 business days after artwork, material, and specification approval. Freight and the final schedule are confirmed in writing before payment.
Can I request OEM/ODM?
Yes. Color, shape, logo, and packaging can be discussed. Feasibility, tooling, MOQ, sample approval, intellectual-property responsibility, price, and lead time are confirmed for each project.
Can you provide compliance documents?
Request documents by SKU, destination market, and intended use. A general material statement is not a substitute for a current SKU-specific test report or legally required certificate. No certification should be assumed unless the applicable document is supplied and verified.
How is freight calculated?
Freight depends on destination, postal code, weight, volume, quantity, and service level. Dispatch is from Dongguan, Guangdong, China. Available methods may include courier, air freight, or sea freight. A quotation may use EXW Dongguan, FOB Shenzhen, or an expressly quoted door-to-door service; the applicable Incoterm, estimated transit time, and freight charge are stated in the proforma invoice.
What if I receive an incorrect or damaged shipment?
Inspect goods promptly after delivery. Report an apparent shortage, wrong item, or visible quality issue within 7 calendar days of delivery, with the order number, affected quantity, carton and product labels, clear photos, and video where relevant. Keep the goods and packaging and do not return anything before written authorization. This standard process does not replace a longer or different claim period expressly stated in the proforma invoice or sales contract.