Binzhu Craft
Returns and Refunds — Claims Process
Wholesale, custom, and made-to-request orders are handled under the written order terms. Do not return goods without authorization.
Last updated: September 1, 2026
Claim window
The exact inspection and claim deadline must be stated in the proforma invoice or sales contract. Inspect goods immediately after delivery and notify us within that agreed period.
Evidence required
Keep the affected goods and all packaging. Send the order number, SKU or style, affected quantity, carton and product labels, clear photos, and video where the issue cannot be shown in a still image.
Review and remedy
We review the approved specification, order confirmation, inspection evidence, and shipping records. Any replacement, credit, refund, repair, or other remedy—and responsibility for return or replacement freight—is confirmed in writing under the order terms.
Custom and buyer-damaged goods
Custom, personalized, color-specific, opened, used, altered, or buyer-damaged goods may be non-returnable unless they do not match the approved specification or applicable law requires otherwise.