Binzhu BeadsX
Returns and Refunds — Claims Process
Wholesale, custom, and made-to-request orders are handled under the written order terms. Do not return goods without authorization.
Last updated: September 1, 2026
Claim window
Inspect goods promptly after delivery and notify us of an apparent shortage, wrong item, or visible quality issue within 7 calendar days of delivery. This standard claim window does not replace a longer or different claim deadline expressly stated in the proforma invoice or sales contract.
Evidence required
Keep the affected goods and all packaging. Send the order number, SKU or style, affected quantity, carton and product labels, clear photos, and video where the issue cannot be shown in a still image.
Review and remedy
We review the approved specification, order confirmation, inspection evidence, and shipping records. Any replacement, credit, refund, repair, or other remedy—and responsibility for return or replacement freight—is confirmed in writing under the order terms.
Custom and buyer-damaged goods
Custom, personalized, color-specific, opened, used, altered, or buyer-damaged goods may be non-returnable unless they do not match the approved specification or applicable law requires otherwise.